HomeConnect Quality Specialist - Consumer Feedback in IoT

Popis práce

The successful candidate will be working in an exciting international environment and contributing personally to the success of the Home Connect eco system. • field observation (e.g. App Stores & Social Media as well as ticket process for consumer complaints), • evaluation and analysis of perceived quality at consumer level (including monitoring of QM KPI´s and identification of trends and potential problem fields), • support in the further development of the Global Apps and Services (GAS) process for consumer feedback and field observation, • continuous improvement of GAS preventive actions to increase consumer satisfaction, • elaborating quality relevant business cases with significant impact on consumer satisfaction, • customer support (3rd level) – Analysis of issues from production sphere.

Predpoklady úspešného kandidáta

• Experience and interest in data analysis (e.g. 6Sigma), • additional qualification in QM desired (e.g. ISO9001:2015 in general), • high consumer-oriented competence combined with good communication skills, teamwork and technical skills (IT, SW, app development), • fluent German (English desired as well), • knowledge of Operation systems (iOS, Android), • analytical and creative thinking, • ability to work in team.

Ponúkané benefity

• Working for a leading company in home appliances, • challenging tasks within a qualified team, • cooperation with international development teams, • using state of the art technologies, • working with the latest electronic mobile devices: tablets, smartphones - iOS, Android, • communication in English (German) on a daily basis, • stable working conditions, • work-life balance and flexible working hours, • training and development programs (business and product trainings, e-learning, language courses, soft skills trainings…).

Pre koho budete pracovať?

Our client is a company operating in the field of software and hardware development for home appliances