IT Laboratory Systems Specialist for pharmaceutical company

Job description responsibilities and duties

• Remote support of the systems and software solutions.
• Customer support - by responding to customer requests.
• Follows established Global Customer Support (GCS) Quality System procedures as well as Business Area Quality System procedures in the execution of work.
• Project design and management – applies diverse knowledge and experience of IT troubleshooting, software troubleshooting and servicing principles and practices for the implementation and support products.
• Creates / revises curriculum for technical training sessions and independently delivers training to small groups.
• IT and Workflow product portfolio setup and support - supports service requirements on development projects and creates/updates service documentation for internal/external training prior to launch decision and throughout the products lifecycle.
• Close cooperation with external and internal customers to improve the laboratory workflow and testing efficiencies.

Requirements for the employee

• educational Specialization IT, Electronics, Chemistry or Biochemistry,
• English Level B2 (spoken + written),
• experience in the sector Healthcare / Pharmaceutical IT, Medical laboratories needed,
• experience with laboratory workflow and IT solutions knowledge and experience (hardware and software),
• experience with running the stages of the IT infrastructure and Systems project management – preparation of the project documentation, requirement analysis, configuration, implementation, co-ordination,
• experience with automated diagnostic systems in laboratories to achieve their optimum running,
• experience with providing system and product support (min. 2 years of experience),
• experience with User Testing,
• experience with Windows server,
• networking knowledge and experience,
• SQL,
• strong customer - orientation focus,
• customer trainer skills,
• biochemical laboratories processes skills and knowledge,
• communication and presentation skills (to be able to present to and guide clients through the designed solutions),
• analytical thinking, creativity,
• flexibility and solutions oriented,
• change and innovation oriented,
• able to bring decisions and work independently,
• team player.

Employee perks, benefits

• overall competitive remuneration package,
• benefits package (13th salary, 5 vacation days in addition, contribution to pension plan, sick days, sick leave compensation, public transport allowance, financial contribution for English lessons, credit for meal vouchers fully covered),
• systematic education and career opportunities.

Company on whose behalf the position is being filled

Our client is one of the world’s leading research-focused healthcare groups.