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IT Laboratory Systems Specialist for pharmaceutical company

IT Laboratory Systems Specialist for pharmaceutical company

Do you have experience in supporting and managing automated diagnostic systems in laboratories or other systems in the pharmaceutical field? We have an interesting job opportunity for you.

Job description responsibilities and duties

  • Remote support of the systems and software solutions.
  • Customer support - by responding to customer requests.
  • Follows established Global Customer Support (GCS) Quality System procedures as well as Business Area Quality System procedures in the execution of work.
  • Project design and management – applies diverse knowledge and experience of IT troubleshooting, software troubleshooting and servicing principles and practices for the implementation and support products.
  • Creates / revises curriculum for technical training sessions and independently delivers training to small groups.
  • IT and Workflow product portfolio setup and support - supports service requirements on development projects and creates/updates service documentation for internal/external training prior to launch decision and throughout the products lifecycle.
  • Close cooperation with external and internal customers to improve the laboratory workflow and testing efficiencies.

Requirements for the employee

  • educational Specialization IT, Electronics, Chemistry or Biochemistry,
  • English Level B2 (spoken + written),
  • experience in the sector Healthcare / Pharmaceutical IT, Medical laboratories needed,
  • experience with laboratory workflow and IT solutions knowledge and experience (hardware and software),
  • experience with running the stages of the IT infrastructure and Systems project management – preparation of the project documentation, requirement analysis, configuration, implementation, co-ordination,
  • experience with automated diagnostic systems in laboratories to achieve their optimum running,
  • experience with providing system and product support (min. 2 years of experience),
  • experience with User Testing,
  • experience with Windows server,
  • networking knowledge and experience,
  • SQL,
  • strong customer - orientation focus,
  • customer trainer skills,
  • biochemical laboratories processes skills and knowledge,
  • communication and presentation skills (to be able to present to and guide clients through the designed solutions),
  • analytical thinking, creativity,
  • flexibility and solutions oriented,
  • change and innovation oriented,
  • able to bring decisions and work independently,
  • team player.

Employee perks, benefits

  • overall competitive remuneration package,
  • benefits package (13th salary, 5 vacation days in addition, contribution to pension plan, sick days, sick leave compensation, public transport allowance, financial contribution for English lessons, credit for meal vouchers fully covered),
  • systematic education and career opportunities.

Company on whose behalf the position is being filled

Our client is one of the world’s leading research-focused healthcare groups.

Place of work
Banská Bystrica / Žilina region
Contract type
Start date
ASAP or by agreement
Wage (gross)
from 2.300€ gross fixed per month depending on experience + 13th salary
Pošlite mi životopis, pomôžem vám nájsť prácu
Mária Harvaníková
Mgr. Mária Harvaníková